I had a plan. I promise, I had a plan. It was a simple plan. January, February and March are always slower months for the store. So I was going to use the slowdown in the early part of 2020 to get some necessary work done at the store. Codify things, plan 3 months ahead of time. Get everything ready so that we’re ahead on scheduling all the things that matter.

This plan did not survive contact with reality.